We are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Riyadh, Saudi Arabia. As a Call Center Agent, you will be responsible for handling customer inquiries, resolving issues, and providing excellent customer service. The ideal candidate should have exceptional communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences.
Responsibilities:
- Answer inbound calls and respond to customer inquiries in a professional and courteous manner
- Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
- Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
- Follow up with customers on unresolved issues to ensure customer satisfaction
- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
- Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
- Upsell products and services to customers when appropriate
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
- Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets
Requirements:
- Previous experience in a call center or customer service role is preferred
- Excellent verbal and written communication skills in Arabic and English
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Strong attention to detail and accuracy
- Ability to multitask and prioritize tasks effectively
- Positive and professional attitude
- Flexibility to work in shifts, including evenings, weekends, and holidays
- Proficient in using call center software and computer applications
- Strong knowledge of customer service principles and practices
Skills:
- Excellent communication skills
- Strong problem-solving abilities
- Attention to detail
- Ability to multitask
- Knowledge of customer service principles
