Interact with customers over the phone to understand their banking needs
Provide excellent customer service to achieve customer loyalty
Resolve problems over the telephone on the spot
Convert sales opportunities in order to meet financial targets
Clarify and explain procedures and products over the telephone
Capture and report customer feedback towards continual product development
Performs the necessary & right action on systems and tools in order to fulfill the customer request properly and maintain the company's financial position
Recommends process improvements to facilitate Customer care work and delight the customers
