Call Center Agents - Work from home

The ideal candidate loves talking to people and proactively solving issues.

You will be the first point of contact for our valued customers, providing support, resolving inquiries, and ensuring a seamless experience.

Responsibilities:

- Handle inbound calls from customers regarding inquiries, complaints, billing, and technical issues.

- Provide accurate and efficient solutions to ensure customer satisfaction and retention.

- Maintain detailed and accurate records of customer interactions and transactions.

- Collaborate with other departments to escalate and resolve complex issues.

- Stay up to date with product knowledge and services to better assist customers.

Requirements:

- Fluency in English is a MUST.

- Excellent communication skills.

- Graduates.

- Egyptians.

- Flexibility to work in shifts.

Location:

- Cairo and Alex.

Benefits:

- Work from home opportunity.

- Competitive salary and performance-based incentives.

- Comprehensive training programs and ongoing development opportunities.

- Medical and social insurance, and other benefits.