Job description:
Purpose of the JobJob Description
- Providing excellent customer service by answering inquiries, resolving issues, and addressing concerns.
- Gaining a deep understanding of the company's products or services to effectively assist customers and provide accurate information.
- Communicating clearly and professionally with customers, colleagues, and supervisors, and actively listening to customers needs.
- Identifying and resolving customer problems and complaints while following company policies and procedures.
- Accurately recording customer information, interactions, and transactions in the company's database or CRM system.
- Efficiently managing call time and ensuring prompt response to customer inquiries.
- Continuous Learning: by keeping up to date with product or service knowledge and participating in ongoing training programs.
- Meeting performance metrics and targets, such as call handling times, quality scores, as specified by the employer.
- Providing regular reports and feedback to supervisors on customer trends, issues, and suggestions for improvement.
Job Responsibilities - Experience and Education
- Bachelor's or equivalent is the minimum educational requirement.
- Strong verbal and written communication skills
- A customer-focused attitude, patience, empathy, and the ability to manage challenging customer interactions.
- Problem-Solving Abilities.
- Adaptability to change.
- Shift Flexibility(including evenings, weekends, and holidays)
- Ability to work under pressure.
- A medium to high typing speed is required.
Leadership BehaviorsSkills
Profile description:
Aramex International L. L. C.
