Call Center Operations Manager

4Level1 offers comprehensive English Language Programs tailored to adults and young adults, focusing on practical and effective communication skills. The courses meet international CEFR standards and prepare learners for academic, professional, and social success. With online and face-to-face classes, we serve students across the Middle East and offer in-person classes in Riyadh.

This is a full-time on-site role for a Call Center Operations Manager located in Cairo, Egypt. The Operations Manager will oversee contact center management, customer satisfaction, operations management, analytical skills, and workforce management on a day-to-day basis.

• Contact Center Management and Operations Management skills
• Customer Satisfaction and Analytical Skills
• Workforce Management proficiency
• Experience in managing call center operations
• Excellent problem-solving abilities
• Strong leadership and team management skills
• Effective communication and interpersonal skills
• Bachelor's degree in Business Administration or related field