Job Description
_ Call Monitoring Listen to recorded or live calls between CSRs and customers to assess adherence to quality standards
_ Evaluate the effectiveness of communication skills problem solving abilities and product knowledge demonstrated by CSRs during
customer interactions
_ Performance Evaluation Conduct detailed assessments of CSR performance based on predefined metrics and criteria
_ Foster a culture of continuous improvement and excellence within the call center team
Requirements_ Proven experience as call center quality coach
_ Bachelor degree graduates
_ 1.3 years experience at the same filed
_ Excellent knowledge of English
BenefitsAttractive salary
social and medical insurance
