Job Description
Answer incoming calls and respond to customer s emails.
Manage and resolve customer complaints.
Route calls to appropriate resources.
Document all call information according to standard operating procedures.
Complete call logs and reports.
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives.
Recognize, document, and alert the management team of trends in customer calls.
Research required information using available resources.
Other duties as assigned.
Desired Candidate Profile
Profile:
Bachelor's Degree.
1-3 years of experience in the same field.
Excellent command of spoken English.
Good communication skills.
Should be fast and efficient.
Have courteous demeanor.
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality