Answering inquiries related to event details, including location and General topics.
Assisting with the registration process, including guiding attendees through online registration, troubleshooting technical issues, and confirming registrations.
Offering guidance on travel and accommodation options, including directions to the venue, parking information, and hotels.
Handling requests for special accommodations, such as accessibility needs or dietary restrictions.
Addressing any attendee concerns or complaints promptly and effectively, ensuring a satisfactory resolution.
Making reminder calls to registered attendees to confirm their attendance and provide last-minute event details.
Promoting additional event features or services, such as workshops, networking sessions, and merchandise. o Conducting follow-up calls to gather feedback on the event experience, focusing on areas such as session content, speaker quality, and overall satisfaction.
Multilingual Support:
Arabic, English, and French Call Support: Offer support in Arabic, English, and French to cater to a diverse audience and provide clear, accurate event-related information in these languages.
Cultural Sensitivity: Ensure that all communications are culturally appropriate and sensitive, respecting the needs of international attendees.
Key Skills & Qualifications:
Fluency in Arabic, English, and French (written and spoken) is essential.
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Excellent Communication Skills: Ability to articulate information clearly and professionally to all levels of customers.
Problem-Solving Skills: Quickly identify issues, offer solutions, and manage conflict effectively to ensure customer satisfaction.
Multitasking Ability: Capable of handling multiple inquiries simultaneously while maintaining high service standards.
Attention to Detail: Ensure accurate information and follow-up on all queries.
Customer-Centric Attitude: Focused on delivering an outstanding customer experience at all touchpoints.
Cultural Awareness: Understand and respect the diverse backgrounds of attendees.
Technical Proficiency: Comfortable using CRM systems, event registration platforms, and basic office software
Education & Experience:
Bachelor's degree.
Previous customer service or call centre experience at least 2 years.
Experience in event support or management is an advantage.
