Call Center Representative

In line with the UAE Government's strategy of empowering and developing nationals,

Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation's success. We seek the best UAEN talents to join our ENBD family.

About Tanfeeth, ENBD Group

As a true partner to Emirates NBD Group, we pride ourselves on providing outstanding customer service.

Tanfeeth provides fully customized, flexible, and scalable solutions through lean processes, which are embedded in an entire customer-centric ecosystem. We contribute to Emirates NBD Group's cost-efficiency revenue, minimize risk through process optimization, and boost productivity. Our overarching aim is to elevate the standard for customer experience throughout the region.

About the Role

We seek a friendly and customer-focused individual to join our inbound contact center team in Ras Al Khaimah. In this role, you will be our valued customers first point of contact, answering their questions, addressing their concerns, and ensuring they have a positive experience with our bank.

What You'll Do

• Provide exceptional customer service experience by answering inbound calls promptly and professionally.
• Respond to various customer inquiries regarding our banking products and services.
• Efficiently resolve customer complaints and issues, escalating complex cases as needed.
• Accurately record customer information and interactions in our system.
• Identify opportunities to improve customer experience and streamline processes.
• Adhere to established procedures and comply with information security and data privacy policies.

What You'll Need

• Family book
• Bachelor's degree.
• Excellent English communication skills (written and verbal).
• Ability to work on rotational shifts and weekends.
• Strong problem-solving and interpersonal skills.
• Available to join immediately.
• A proactive and customer-centric approach.

Bonus Points

• Previous experience in a customer service role, preferably within the banking industry.

Benefits

• Competitive salary
• Incentives based on the KPIs achieved
• Health insurance
• Career development opportunities
• ENBD Employees staff benefits

Join Our Team!

If you are a highly motivated individual with a passion for customer service and a desire to contribute to a dynamic team, we encourage you to apply!

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