Job Description
- Analyze call center data to identify areas for improvement and implementing quality assurance programs to achieve team goals.
- Manage and coach teams of up to 25 representatives to deliver exceptional customer service and achieve business objectives..
- Provide leadership, coaching and support to their team, and develop plans to achieve the call or contact center targets.
REQUIREMENTS AND QUALIFICATIONS
- Extensive knowledge of various insurance products and policies.
- Excellent leadership skills.
- Excellent in English & MIS.
- Excellent written and verbal communication skills.
- Strong analytical, problem-solving, and presentation skills, as well as a proficiency in the tools and techniques of data analysis.
