Skyline BPO is a service provider for US-based Solar & Real Estate Entrepreneurs, we provide high-quality, efficient outsourcing solutions. We offer a range of services including dialer, back-office operations, sales, and, lead generation, tailored to meet the unique needs of our clients. Our dedicated team ensures optimal performance and client satisfaction.
Role Description
This is a full-time remote role for a Call Center Team Leader. The Call Center Team Leader will be responsible for managing the day-to-day operations of the call center, including monitoring and optimizing team performance, ensuring high levels of client satisfaction, and providing coaching and mentoring to team members. The Team Leader will also be responsible for handling escalated inquiries and resolving any issues that arise.
Qualifications
- Interpersonal, Communication, and analytical skills
- Ability to lead and motivate a team
- Excellent problem-solving skills
- Strong organizational and multitasking abilities
- Proficiency in relevant software and systems
Requirement
- 6 months minimum experience as an active Team Leader (Solar or Real Estate experience is a plus)
- Bachelor's degree (Undergraduates are not accepted at this time)
- Complete fluency in English
- Ability to work from home, during Pacific Time Zone (USA), Monday to Friday fixed shift
- Efficient Internet & Computer
Benefits
8 Working hours including 1 hour break
Payment in USD hourly rate, done through Payoneer
Powered by JazzHR
3QRUpb7KCF
