Job Role
- Handle payments for goods from customers and associated customer service activities such as returns and complaint management.
- Ensure the correct and accurate processing of cash operations, including cash flow controls, check transactions, and using a cash register in a retail environment.
- Duties include balancing the cash register, making changes, and processing returns.
Job Responsibilities
- Carry out standard customer service activities and handle simple customer inquiries
- Deliver mostly routine sales support services
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work
- Organize own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary
- Respond to basic customer issues such as returns and escalate issues appropriately
- Run routine aged debtor reports to support the credit control and collections process
- adhering to mandatory procedures to ensure own work is undertaken to the required standards
Education
Bachelor's Degree in Commerce or Accounting.
Required Qualifications & Skills
Minimum Experience:
- One year of retail experience desired
Job-specific Skills:
- Friendly and positive attitude
- Effective communication and customer service skills
- Ability to adjust schedule, tasks, and priorities when necessary to meet business needs.
- Basic math skills
- Attention to detail
