Chief of Staff

Role Overview

The Chief of Staff serves as a trusted advisor and strategic partner to the CEO, providing

high-level support in planning, directing, and executing company operations. This role is

critical for streamlining cross-departmental workflows, enhancing operational efficiency, and

driving strategic initiatives aligned with the CEO's vision. The Chief of Staff will manage and

coordinate projects across the company, ensuring alignment with the company's objectives,

including profit maintenance, NPS (Net Promoter Score) improvement, and business process

automation.

Key Responsibilities

1. Strategic Support:

o Act as a key advisor to the CEO, providing counsel on high-priority matters

and strategic initiatives.

o Develop, prioritize, and manage short- and long-term projects in collaboration

with senior leadership to drive key business goals.

o Monitor and track key performance indicators (KPIs) related to profit

maintenance, customer satisfaction, and automation efforts.

2. Operational Efficiency:

o Lead cross-functional initiatives to improve internal processes and enhance

overall productivity.

o Collaborate with department heads to optimize resource allocation, streamline

workflows, and ensure effective communication and collaboration.

o Oversee implementation and adherence to operational best practices, focusing

on high-impact areas to improve service delivery and client satisfaction.

3. Project Management:

o Coordinate and drive high-stakes projects from inception to completion,

ensuring timely delivery and quality standards.

o Implement project management frameworks to support the achievement of

lead and lag measures for company goals.

o Manage timelines, deliverables, and stakeholder engagement for multiple

concurrent projects.

4. Stakeholder Management:

o Act as a primary point of contact between the CEO and key stakeholders, both

internal and external.

o Facilitate cross-departmental communication to foster alignment on goals and

enhance collaboration on key initiatives.

o Represent the CEO in high-level meetings as required and ensure follow-up on

action items.

5. Leadership and Team Development:

o Support the executive team in developing leadership capabilities and fostering

a collaborative culture.

o Mentor junior team members and create succession plans to maintain a high-

performing team aligned with company objectives.

o Drive continuous improvement initiatives within the executive office.

Qualifications and Skills

Education: Bachelor's degree in Business Administration, Management, or a related

field. An MBA or relevant advanced degree is preferred.

Experience:

o Minimum of 8-10 years of experience in a senior strategic, operations, or

project management role.

o Must have prior experience working in contracting companies, with a strong

understanding of the contracting industry's specific processes and challenges.

o Prior experience in consulting, business operations, or as an executive

assistant to C-level executives is a plus.

Technical Proficiency:

o Strong understanding of business process automation, data analysis, and

project management software.

o Proficiency in financial analysis, KPIs, and other metrics related to profit and

customer satisfaction.

Key Competencies:

o Strategic Thinking: Ability to think big-picture and translate strategic goals

into actionable plans.

o Project Management: Demonstrated experience in leading complex projects

and managing resources efficiently.

o Communication: Excellent verbal and written communication skills; capable

of presenting to senior leadership and external stakeholders.

o Leadership: Skilled in managing and inspiring teams, with a focus on

fostering a collaborative and results-driven culture.

o Problem-Solving: Strong analytical and problem-solving skills, with the

ability to address challenges and find creative solutions.

o Attention to Detail: High degree of precision and accuracy in managing data

and deliverables.

Core Competencies

Adaptability: Ability to thrive in a fast-paced, evolving environment and adjust

strategies as necessary.

Confidentiality: Maintains a high level of discretion and confidentiality in handling

sensitive information.

Organizational Skills: Exceptionally organized with the ability to manage competing

priorities effectively.