Your Responsibilities
At Lockton, we're passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We're active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
Purpose of the role
Lockton are actively seeking a Client Administrator to join the Power and Infrastructure team in the Lockton DIFC office. This role is a varied and fast paced role where the successful candidate will be required to support the P&I team from an administration perspective. The role will play a pivotal part in supporting the Client Managers in maintaining and updating client files and delivering excellent client service.
Your Responsibilities
- Maintaining the Outstanding Premium Summary Report for ACWA and Masdar on a monthly basis
- Follow up with the various broking teams to check any new policy or endorsements have been processed correctly
- Update the Outstanding Premium Summary Report to maintain and accurate record of premiums due.
- Proactively following up with respective SPV's to ensure timely settlement of the outstanding premiums.
- Managing the Policy Information Report for ACWA on a monthly basis, including updates on new policies, renewals, additions and amendments
- Liaising with broking teams to follow up on pending TRC's, ensuring all documentation is processed promptly
- Coordinating with broking teams to track and resolve pending endorsements/slips
- Monitoring active NOC's received by the finance team and ensuring they are forwarded to the respective account handlers for further action
- Overseeing the monthly Ageing Report and providing detailed comments to the finance team with regards to the outstanding payment
- Working with the broking teams to raise invoices in a timely manner
- Sending invoices out to the client and tracking payments.
- Preparing the monthly management meeting report, highlighting key performance metrics and insights
- Drafting and issuing Notices of Assignment to the cedants
- Drafting and issuing Acknowledgement of Assignment to the reinsurers
- Drafting insurance and claims manual
- Handling various ad-hoc task such as updating renewal trackers, preparing accrual and revenue reports and assisting the team with client onboarding into the system.
Qualifications
- A basic understanding of insurance broking is preferred but not essential
- Takes personal responsibility for managing internal and external client relationships
- Takes pride in and accountability for understanding and exceeding client expectations
- Focuses on adding value
- Delivers what the client expects, knows what they desire, and impresses them by delivering the unexpected
- Written and verbal communication is clear and concise.
