Client & Candidate Account Coordinator

We help talented Lebanese job seekers find their dream job in the Gulf. Unlike traditional methods, we achieve this by handling the entire job search process to guarantee success. We leverage revolutionary HR systems and specialized practices to make this dream a reality. Our revolutionary approach has led to over a hundred success stories, and we aim to transform thousands more lives by 2025.

We are seeking an exceptional Client and Candidate Relationship Manager to join our team. This role requires someone with outstanding interpersonal skills and the ability to thrive in a high-volume environment. If you are passionate about delivering top-notch service and enjoy building strong relationships, we want to hear from you.

• Provide onboarding messages to new clients and candidates, ensuring a smooth and engaging experience.
• Deliver updates to over 100 clients daily across various communication channels.
• Respond promptly and effectively to client inquiries, clarifying processes and resolving objections.
• Follow up proactively with clients to ensure completion of required tasks or provision of essential information.
• Build and maintain strong, trusting relationships with clients, fostering long-term loyalty.
• Maintain accurate and up-to-date records of candidate interactions and progress within the CRM system.
• Respond efficiently to job opportunities, ensuring timely submissions and follow-ups.
• Track ongoing applications, interviews, and outcomes to maintain comprehensive oversight.
• Collaborate with internal teams to address complex client or candidate concerns.
• Monitor metrics related to client satisfaction, candidate progress, and service performance.

• Minimum 1 year of remote experience in high-volume customer service, account management, or client relations.
• Experience in recruitment, HR processes, and talent acquisition is highly preferred.
• Bachelor's degree in a related field is a plus.
• Demonstrated ability to handle over 100 client interactions daily with speed and accuracy.
• Exceptional written and verbal communication skills in English.
• Outstanding multitasking and organizational skills.
• Strong attention to detail, ensuring accuracy in all tasks and documentation.
• Technologically proficient and adaptable to new tools and software.
• Skilled in problem-solving, delivering quick and effective resolutions to client concerns.
• Patient and empathetic, maintaining a positive attitude in challenging situations.
• Experience in building long-term relationships with diverse clients and candidates.
• Energetic, kind, and authentic personality with a commitment to excellence.

If you're interested in the role and meet the qualifications listed above, please apply with your resume now.