Job Description
Skill Farm Members are invited to apply for the following role:
Responsibilities:
Provide credit documentation support for the deals flowing from Corporate, Commercial & Institutional Banking (CCIB) and Business Banking (BB) clients business sector
Provide second level client support to resolve technical operating problems by conducting investigations, rectifying errors, including phone, email and on-site training and support
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Develop and maintain rapport with business stakeholders e.g. Product managers, Relationship managers as well as GBS Hub teams (cross functional) for superior onboarding and ongoing support to all clients
Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
Adhere to first-time-right principles
Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
Undertake ad-hoc duties and when delegated by Line Manager and Country Client Management Head
Skills:
Meticulous; able to work quickly and accurately
A team player with good interpersonal skills
Strong drive to deliver
Problem solver; looks for solutions and finds ways to progress despite blockages
Ability to work independently and able to cope with pressures from tight deadlines
Good writing and presenting skills in English
