Who are we Silkhaus is a Dubai-headquartered end-to-end technology platform that powers short-term rentals (STRs) for guests, real estate owners, and operators. We have an all-star founding team and leading investors (Nordstar Ventures, Nuwa Capital, Global Founders Capital, VentureSouq, Yuj Ventures, and several high-impact family offices and entrepreneurs), with experience in hyper-scaling proptechs and emerging markets technology businesses. In addition to running the largest portfolio of short-term rentals across emerging markets, we are building the global technology stack for STRs operators and real estate owners to run cutting-edge short-term rental businesses.
Mission
Silkhaus leverages technology to power delightful short-term rental (STR) experiences for travellers and real estate owners across Asia. Silkhaus is the global operating system for STRs.
Built By Owners
Themes: Ownership, Integrity, Tech-driven
We drive delightful experiences for real estate owners and for our travelling guests to feel at home. We are business builders who operate with an ownership mentality, with the highest degree of accountability, integrity, and quality in professionalising the short-term rental experience. As a global disruptor for the real estate and hospitality industries, we build technology to power innovations for the built environment. We are an owner-built company.
1+1=3
Themes: Teamwork, Perseverance, Flexibility
We are greater than the sum of our parts. When it comes to our people (employees, partners, vendors, and all stakeholders), we expect the best and in turn seek to bring out the best in everyone. We believe in being flexible and agile in all aspects of our business, from ways of working to customer experiences. We seek to foster a culture of continuous experimentation while balancing our commitment to excellence.
Always In Service
Themes: Empathy, Service, Excellence
We prioritise service as the cornerstone of our global short-term rental experience. Our dedicated team and technology stack strive to anticipate and fulfil the unique needs of each guest and real estate partner, crafting memorable experiences that surpass expectations. With a relentless focus on personalised attention and seamless experiences, we redefine hospitality, ensuring every interaction reflects our unwavering commitment to excellence. We act in service of our real estate owners and our travelling guests.
Role Overview
We are looking for a self-starting Client Relations Associate to join our Business Development team in Abu Dhabi. The ideal candidate has the ability to autonomously grow our account management efforts with property owners. The role will provide a competitive compensation package.
Responsibilities
Account management
- Be the voice of property owners for the company (individual and institutional)
- Produce and distribute monthly financial statements for our property partners
- Enhance property partner relationships through exceptional communication and active account engagement skills
- Managing all new inbound property leads and collating all information so the business development team can make contact
- Prepare property contracts and coordinate with the internal stakeholders to get new deals over the line
Owner administration
- Assisting with the lease management for our existing leasehold property portfolio, the scope of this work would include lease administration, data management, contract management
- Property document tracking
- Tracking of critical dates and issuing notices
- Managing the lease renewal process by supporting the business development department
Here Is What You'll Need
- 2+ years in an account management/sales role
- The candidate must be fluent in Arabic
- Relevant market knowledge within the property industry
- Great attention to detail to ensure lease and contract terms have been carefully reviewed and agreed
- Excellent account management skills and communication skills with a can do attitude and a growth mindset
- Knowledge of the Tawtheeq and property data systems within Abu Dhabi
- Analytical skills
- Courage to make decisions
- Business and commercial minded
- Hustle mentality and one team one dream spirit.
- Self-starter, flexible and adaptable
- Desire to join a rocket-ship venture-backed startup
- Ability to maintain composure and objectivity under pressure
- Customer-obsession
- Excellent communicator with strong verbal and negotiation skills
The Perks
- Competitive compensation package.
- 20 days per year remote work.
- Multicultural, bold, and inspiring work culture
- Responsibility from day one
- Professional and personal growth
- International expansion opportunities
