The Client Relations Supervisor is responsible to support the Account Managers in all activities related to ensuring a smooth client relationship. This role is integral to help the unit acquire and sustain clients and achieve sales and profitability objectives. Additionally, the Client Relations Supervisor acts as the bridge between Business Development Client Relations unit and the other business units within Nextcare.
What You Do
- Supports account managers in all client relation activities.
- Generates data and periodic reports, such as consolidated account forecast, performance report, market activity report, etc., to assist the client relations team.
- Understands and clearly articulates Nextcare's value proposition.
- Possess or develops an in-depth subject matter knowledge of all Nextacare offerings.
- Visits Clients as recommended by the Account Managers and deliver product demonstrations under their guidance.
- Acts as a liaison between the Business Development Client Relations and the other Business Units to cater to customer needs in a timely and effective manner.
- Remains knowledgeable of market and industry trends, competitors, and leading customer strategies.
- Aggregates and documents product and service requests to assist each Account Manager; maintain accurate record-keeping.
- Participates in some marketing activities, predominantly development of PowerPoint presentations, and other ad-hoc requests.
- Coordinates with logistics and other support functions as necessary.
- Delivers on tasks / responsibilities assigned by account managers for specific client needs.
What You Bring
- Bachelor's Degree; Business Management background preferred.
- 2+ years of relevant experience in TPA, BPO or hospital, medical centers with added advantage with some knowledge of insurance, processes ,practices and negotiations.
- Physically fit to carry out duties.
- Legally permitted to work in the country of operations.
- Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills.
Behavioral Requirements
- Prioritizes and plans work activities.
- Develops realistic action plan.
- Balances team and individual responsibilities.
- Exhibits objectivity and openness to others views.
- Contributes to building a positive team spirit.
- Puts success of team above own interests.
- Able to build morale and group commitments to goals and objectives.
- Supports everyone's efforts to succeed.
- Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization.
- to collate data
Behavioral Competency
Customer & Market Excellence:
- Strive for excellence at every touch point with the customer
- Foster state-of-art technical/operational knowledge and strive for continuous simplification
- Be the benchmark
Collaborative Leadership:
- Empower the team and provide purpose and direction
- Develop people, provide feedback and care to employee wellbeing
- Collaborate and exchange best practice.
Entrepreneurship:
- Act on opportunities, anticipate trends, take risk, and promote a culture that allows for honest failure
- Take ownership and responsibility
- Embrace innovation and a culture that allows to make decisions without fear of retribution.
Trust:
- Act with integrity, honor commitments, tell the truth
- Foster diversity and inclusiveness
- Act transparently and promote corporate social responsibility.
47386 | Sales & Distribution | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Great to have you on board. Let's care for tomorrow.
