Job Purpose: Build a strong business relationship with the customers and achieve the cross-selling targets of the VIP segment with the objective of maximizing the bank's profitability and maintaining customer satisfaction and loyalty.
Responsibilities
- Responsible for building a strong relationship with the customers in the portfolio via regular calls and meetings to achieve high levels of trust, loyalty and satisfaction.
- Attend to customer needs whenever they arise, solve problems and complaints.
- Responsible for the welfare of the customers and the bank by offering a total financial solution that satisfies the customers needs as well as non financial solutions and services.
- Achieve high penetration rate for customers in the portfolio and achieve the cross-selling targets assigned to maximize bank profitability.
- Sourcing new business and getting new to bank customers.
- Have full awareness of the range of VIP product proposition for all customer tranches to be competent in discussing and offering to customers.
- Prepare monthly sales plan in coordination with the branch manager and VIP sales manager and give weekly updates on performance and developments.
- Manage the VIP CSO in the branch daily work and follow-up process to ensure customer transactions are being handled with high quality standards and speed.
Qualifications
- 3-7 years of client relationship experience
- Bachelor's degree
- Ability to manage multiple projects and clients.
- Strong communication and interpersonal skills