Client Success Specialist

About Company:

Grand community is an international Advertising company specialized in influencers marketing.

Job Overview:

As a Client Success Specialist, your primary responsibility is to ensure our customers have a positive and successful experience with our products or services. You will be the main point of contact for customers, helping them maximize the value they receive from our offerings and addressing any concerns or challenges they may encounter.

Key Responsibilities:

On-boarding and Training:

Guide new customers through the onboarding process.

Provide training sessions to ensure customers understand the features and functionalities of our products/services.

Create and maintain onboarding materials, tutorials, and documentation.

Relationship Building:

Develop strong relationships with customers to understand their needs and goals.

Regularly communicate with customers to gather feedback and assess satisfaction.

Act as a liaison between customers and internal teams to ensure customer needs are met.

Problem Resolution:

Proactively identify and address customer issues or concerns.

Collaborate with the technical support team to resolve technical issues promptly.

Escalate issues to appropriate teams and follow through until resolution.

Product Knowledge:

Stay up-to-date on product updates and enhancements.

Provide insights to the product development team based on customer feedback.

Assist customers in utilizing advanced features to enhance their experience.

Retention and Up-selling:

Monitor customer usage and engagement to identify up-selling opportunities.

Collaborate with the sales team to expand relationships and revenue streams.

Implement strategies to reduce churn and increase customer retention.

Customer Advocacy:

Identify satisfied customers willing to participate in case studies, testimonials, or referrals.

Foster a community of customer advocates who can positively promote our brand.

Leverage customer success stories for marketing and sales purposes.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven 1-3 years experience in a customer-facing role, preferably in customer success or account management.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a proactive mindset.
• Familiarity with CRM software and customer support tools.
• Ability to work collaboratively with cross-functional teams.
• Goal-oriented with a focus on customer satisfaction and business growth.
• Al must have a car.

Attributes:

• Empathetic: Understand and relate to the customer's perspective.
• Proactive: Anticipate customer needs and address them before they become issues.
• Detail-Oriented: Ensure accuracy and precision in all customer interactions.
• Adaptable: Thrive in a dynamic and fast-paced environment.

Benefits:

• Competitive salary
• Professional development opportunities
• Flexible work arrangements
• Positive and inclusive work culture

Working Conditions :

• 6 Working Days. , One Day Off weekly (Friday)
• 8 hours including one hour break
• Location: El Nozha , Heliopolis