Club Rotana - Captain

We are currently looking for dynamic, and self-motivated Food & Beverage professionals who want to move their careers forward. As a Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
. Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel
. Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests
. Practice good customer relations and attend to customer complaints and queries satisfactorily
. Ensure the Outlet is set-up for service and supervise for a smooth operation
. Direct and supervise the service team to ensure that all duties are performed as per standards
. Ensure that all colleagues have received adequate training to perform their duties
. Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available
. Ensure minimum wastage, breakage and spoilage
. Actively use up selling techniques by exceeding guest expectations and to increase revenue

Education, Qualifications & Experiences

You should ideally have a diploma / degree in the hospitality field with a maximum of two years experiences in a similar role. You should possess a good knowledge in both written and spoken English and a wide familiarity with Micros would be desirable. Previous experiences in minor leadership and supervisory roles are a definite plus.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and switched on individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multicultural team and guests alike, while possessing following additional competencies:

Understanding the Job
Taking Responsibility
Recognizing Differences
Customer Focus
Adaptability
Teamwork