Job Description
Responsibilities:
Answer incoming calls and emails from potential guests, providing clear and accurate information about rates, availability, and amenities
Upsell guest rooms and packages when appropriate to increase hotel revenue
Process reservations made by phone, email, and online booking engines in a timely and efficient manner
Assist supervisor in handling cancellations and changes to reservations in accordance with hotel policy
Assist supervisor in training new reservations agents on company policies and procedures
Assist with the development and implementation of marketing campaigns designed to increase occupancy levels
Generate weekly, monthly, and annual reports detailing reservations activity and trends
Work closely with other departments within the hotel to ensure smooth and coordinated operations
Respond to guest inquiries and complaints in a professional and courteous manner
Perform other duties as assigned
Requirements and skills:
High school diploma or equivalent
2-3 years experience in customer service, hospitality, or related field
Proven supervisory experience
Excellent communication, interpersonal, and leadership skills
Ability to work well under pressure and multitask in a fast-paced environment
Proficient in Microsoft Office, with aptitude to learn new software and systems
Desired Candidate Profile
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
