Collection & Recovery Officer

Collection & Recovery Officer

Job Description

The Collection & Recovery Officer will manage outstanding debtors and recover overdue accounts while maintaining a professional and empathetic approach to customer interactions. This role involves contacting customers to negotiate payment arrangements, resolving disputes, and ensuring timely follow-up on overdue accounts. The ideal candidate will be skilled in communication and negotiation and have a solid understanding of collections and recovery processes.

General Tasks:

Invoice submission as per the agreed timeline.

Follow up and ensure the submitted invoices are acknowledged by the recipient.

Cooperate with accounting and sales team to improve payment integrations and automate processes.

Follow up the travel order or any other required documents from the clients as per the agreement.

Follow up the payment once the payment is due.

Monitor the credit limit and credit period.

Analyse the credit cycle with the payment.

Provide the aging with the notes on fortnightly basis to the management.

Visit all customers on fortnightly and monthly basis.

Maintain a healthy relationship with the clients Account payable/Procurement team.

Provide forecast for collection on fortnightly basis as per the management requirement.

Assign bank payments to the respective accounts against the invoices.

Escalate issues to our banking partners, payment processors and other service teams.

Requirements:

Experience in a bank or other financial services (preferably 1-2 years in payments, operations, or support department)

Flawless Arabic & English (both speaking and writing skills), other languages would be a plus.

Confidence in explaining complex issues with ease in a customer-friendly manner.

Experience in breaking complex problems into smaller ones by analysing available data.

Ability to facilitate work using such tools as Excel and accounting systems.

Passion to organise workflows, prioritise tasks and deliver high quality on tight deadlines.

Education level: bachelors degree in Finance or any related field.