The ideal candidate must ensure that outstanding debt is collected within the credit conditions agreed upon. Maintain customer and salesperson satisfaction through excellent account management and communication.
About Things, You'll Be Working On
- Contact customers via, phone email, or visit to collect outstanding payments.
- Resolving customer queries and issues related to billing and payments.
- Collaborating with internal teams to resolve any discrepancies in invoices or payments.
- Maintain frequent contact and build strong relationships with customers regarding their accounts including reminders and dunning letters.
- Ensuring accurate billing, receipts allocation, and reconciliation on customer accounts
Key competencies:
- Proven experience as a Collections executive or in a similar role.
- Working knowledge of Microsoft Office packages.
- Proficiency in Microsoft Excel.
- Excellent communication and negotiation skills.
Bonus:
- Experience in MS Dynamics Business Central.
- Technology, F&B, or fintech industry experience.
Qualifications & Experience
- Relevant Bachelors or Masters's Degree.
- 4+ years of experience in a high volume of billing & collections experience.
- Team player, Excellent communicator, organized proactive, customer-focused, strong attention to detail, and target oriented.
