Collections Officer

Parisima Talent is hiring with one of our clients, a leading real estate developer in UAE.

Position: Collections Officer

Job location: Dubai

Job summary: The role holder is responsible for providing a comprehensive, accurate and timely collection service that will enhance the position of the company through efficient management, collection ,and reconciliation of customer accounts that ensures accuracy in financial / customer records.

Job responsibilities:

Familiarize self with all Collections, accounting, quality, policies & processes and other relevant company procedures ensuring that these are strictly adhered to fulfil business objectives and familiarization with relevant ERP/other systems.

Follow up on due invoices by telephone, email & reminder letter within agreed timelines as per collection/accounting policy. Maintain accurate records of all customer activity.

Ensure that customer's outstanding are cleared by customer on a timely basis & reduce/minimize impairment of receivables.

Deal effectively with customer account queries / complaints, including liaising with other departments, to ensure they are concluded satisfactorily and on time. To ensure all customer queries are logged and recorded on to the ERP system by creating support tasks.

Handle disputed invoices and follow up for correction with other functions (leasing/Billing) for dispute resolution. Provide accurate advice on billing queries to customers with respect to VAT / invoice details / lease details and other queries. Respond promptly and completely to both customers and internal enquiries.

Ensure timely and accurate application of funds received from customers. Perform customer account reconciliations as required. Send periodic updated customer statements (SOA)/letters as may be requested/when communicating outstanding balances with customers/filing legal cases/repossession etc.

Job specifications:

• Bachelors degree in Accounting / Finance or any related field.
• Relevant experience as Collections Executive / Debt Collector preferably in real estate industry.
• Working knowledge of ERP systems.
• Experience working in the real estate sector within UAE with strong awareness on the local regulatory framework.