Main Purpose :
As a Collections Specialist, you will be responsible for managing and ensuring the timely collection of outstanding accounts receivables. This role involves issuing customer invoices, maintaining accurate records of financial transactions, and conducting follow-ups on overdue accounts to optimize our company's cash flow and financial health.
Responsibilities:
- Issue accurate and timely invoices to customers based on service agreements.
- Monitor customer account details for non-payments, delayed payments, and other irregularities.
- Follow up on, collect, and allocate payments while maintaining detailed and accurate records.
- Resolve billing and customer credit issues in collaboration with the customer service and sales departments.
- Engage with customers to clarify any discrepancies and negotiate payment arrangements if necessary.
- Prepare aging reports and track the status of accounts and balances.
- Meet defined department goals and activity metrics.
- Maintain a comprehensive ledger by updating account status records and collection efforts.
- Report to management on collection activities and account status.
Requirements:
- Bachelor's degree in Finance, Accounting, or a related field.
- Permanent membership SOCPA
- Minimum of 1 years of experience in collections, IT Company , communication company , or a similar role, in a B2B .
- Strong understanding of billing and financial concepts.
- Excellent communication skills, both verbal and written, with the ability to negotiate and resolve conflicts effectively.
- High level of accuracy, efficiency, and accountability.
- Proficient in MS Office and familiarity with accounting software.
- Demonstrated ability to work independently and as part of a team.
- Proactive and organized approach to problem-solving and time management.
- Experience with CRM and ERP systems.
