Job Summary:
The collections specialist is responsible for managing and collecting all receivables owed by clients, and working to increase the amounts owed and reduce clients indebtedness in accordance with SED policies.
Tasks & Responsibilities:
- Monitor receivables balances to ensure a reduction in clients indebtedness.
- Communicate with clients via messages and emails/phone calls regarding outstanding and upcoming payments.
- Communicate with clients regarding the cheques bounce from the bank to find out the reason for the bounce and to reach a solution for the possibility of collecting cheques or paying cash.
- Coordinate with the Client Relations Department regarding the negotiation process with the clients regarding payment plans and settlements with defaulting customers, including agreement on terms and conditions.
- Coordinate with the Client Relations Department regarding the financial position of customers in the event they wish to pay cash, reschedule, terminate a contract or waive.
- Coordinate with the Legal Affairs Department to the take legal action needed in case of failure to reach a solution with clients who have evaded or defaulted on payment.
- Maintain regular communication with clients to facilitate the process of periodic payments.
- Prepare the required reports that present the dues and payments from clients in the company's projects.
- Calculate the value of the early settlement according to the management decisions in case that the client need to pay the unit value before the end of the installments period and inform the client Relations Department to make a new contract extension and communicate with the clients.
- Review and recording all accounts receivables according to contract terms and conditions as well as company policy and procedures.
- Prepare and reconcile all accounts receivables reports and sending it to concerned departments.
Qualifications:
Education: Bachelor Degree in Commerce.
Years of Experience: +2 years of experience in the same field
Post Graduate Studies: Not Required.
Languages: Excellent Command in both spoken and written English and Arabic Language.
Computer Skills: Excellent User of Microsoft Office Package and Accounting Applications/ERP.
Working Condition:
Physical works: Not Required
Other Conditions: None
