At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership and financing options to make e-mobility accessible and empower our customers to succeed. As we continue to expand, we're seeking a Collections Specialist to join our remote team and support our growth.
Requirements
Responsibilities:
- Monitor and track overdue accounts, using established protocols to secure timely payments
- Maintain accurate and up-to-date records of delinquent accounts, incl. payment arrangements, communications and invoices
- Provide exceptional customer service to balance high customer satisfaction with effective collections efforts
- Collaborate with other departments to resolve customer issues and disputes efficiently
- Prepare and provide regular reports on debt collection activities and progress
- Adhere to all state and federal collection laws and regulations, ensuring compliance in all activities
Requirements:
- 1+ years of experience in Collections and/or Customer Service
- Fluent in English (C1-C2 level)
- Proficiency with Microsoft Office and Google Workspace
- Strong negotiation skills, attention to detail, and the ability to handle challenging customers
- High-speed internet connection, personal computer, and headset
- Knowledge of state and federal collection laws (preferred)
Working Hours:
- 5 days a week, with two days off, covering Monday to Sunday
- 8-hour shifts, scheduled within the 9:00 AM to 8:00 PM EST time frame
- Shift assignments may vary, with start times adjusted to ensure coverage throughout the operating hours
Benefits
- Competitive salary with quarterly performance bonuses
- Friendly and supportive team
- Opportunity to work and grow professionally at an international level
Ready to take the wheel of your career Join us at Whizz and pedal towards success! Apply today!
