Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions that deliver unforgettable experiences and keep customers coming back for more. From concept to execution, we manage the entire loyalty journey, transforming brands into beloved favorites.
With a tech-savvy team and a passion for innovation, we're not just building programs; we're empowering businesses to establish lasting customer relationships.
Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared commitment to delivering extraordinary customer experiences. Join us in redefining the world of loyalty programs.
More than rewards, we create experiences. And more than customers, we build advocates.
About The Role:
As an
CommercialAccount Manager, you will focus on maintaining and enhancing relationships with our clients across various sectors. Your mission will be to increase revenue through upselling and cross-selling
Dsquares solutions while collaborating with internal teams to meet client goals and exceed project KPIs.
You will serve as the primary contact for our clients, monitoring and analyzing program KPIs to provide insights and recommendations for improving performance.
Key Duties & Responsibilities:
- Manage and enhance client relationships to ensure high satisfaction
- Build connections with internal teams such as Partnerships, Operations, Legal, Finance, and Project Management
- Identify opportunities to automate and scale processes within account management
- Establish program goals and related metrics
- Promote best practices for optimal utilization of our product
- Maintain consistent communication about program statuses with clients
- Follow up with cross-functional teams to gather necessary task updates
- Analyze program data compared to established trends to derive insights
Requirements
Required Skills & Abilities:
- Strong verbal and written communication skills
- Adaptability and flexibility in dynamic environments
- Effective time management and ability to multitask
- Strong problem-solving and analytical skills
- Creative thinking and conflict resolution abilities
- Basic understanding of data and metrics
- Proactive, detail-oriented, and results-driven mindset
- Comfortable working in fast-paced and energetic settings
Education & Experience:
- 1-2 years of relevant experience in account management or a related field
- A degree in Business Administration, Marketing, or a related discipline is preferred
Benefits
- Comprehensive Wellbeing: Enjoy peace of mind with our private medical insurance and life cover.
- Work-Life Balance: Achieve optimal well-being with our hybrid work environment, generous maternity and paternity benefits, and regular team-building events
- Continuous Development: Expand your horizons through our commitment to learning and development opportunities.
