Commercial Trading Manager | Retail | Marks & Spencer | KSA

Job Requisition ID: 165287

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A'rab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Role Overview

The E-Commerce Merchandiser is responsible for merchandising and trading across Marks & Spencer's e-commerce platforms and third-party channels, focusing on driving performance in key categories such as Clothing, Home, Beauty, and Food.

This role ensures product content, availability, and promotions are strategically optimized to deliver a market-leading customer experience and achieve business goals. The job holder will work closely with cross-functional teams, including Buying, Demand Planning, Content, Marketing, and Design, to ensure seamless strategy alignment. Additionally, they will support the Senior Online Merchandiser in maintaining M&S's high standards and in implementing innovative solutions to enhance the customer journey.

Key Responsibilities

General Duties:

• Monitor web analytics as per principal guidelines.
• Develop and execute improvement plans to enhance the customer experience.
• Incorporate best practices to ensure seamless online-to-offline flow.
• Manage online merchandising and category listings to drive performance.
• Prepare reports and analyze conversion numbers and KPIs.
• Leverage sales insights for demand management and forecasting.
• Develop and execute SEO and PPC marketing strategies.
• Plan, execute, and manage promotions effectively.
• Keep the e-commerce site engaging with updates such as banners and blogs.
• Build and maintain strong relationships with internal and external stakeholders, particularly Buying and Brand teams.

Required Skills and Qualifications

Education & Experience:

• Previous experience in a range/category role or similar position.
• 2-4 years of experience in a commercial role, preferably in Health & Beauty.
• Graduate or graduate-caliber qualification.
• Strong understanding of retail processes and operations.

Technical Skills:

• Proficiency in MS Office tools.
• Experience with e-commerce content management systems.
• Analytical and numerical skills, with knowledge of key drivers in the Beauty and Skin Care market.

Behavioral Competencies

• Alignment with Al-Futtaim's culture and values.
• Ability to work in a fast-paced environment and deliver results promptly.
• Resilient, driven, and goal-oriented.
• Passionate with a can-do attitude.
• Strong eye for product and trading opportunities.
• Excellent attention to detail and commercial skills.
• Team-oriented, capable of working cross-functionally in a collaborative environment.
• Results-driven, with a focus on implementing and delivering new ideas.
• Strong communication skills.
• Ambition grounded in realistic expectations.

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