Job Description
About the role
Our Communication/ Reservation Agent sell the hotel and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.
What you will do
Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
Taking telephone, e-mail and fax reservations enquiries.
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints.
Acquire comprehensive knowledge of the Hotel and the company, and keep updated with seasonal changes and new information.
Utilizes and ensures proper working condition of the telephone switchboard, the Hotel computer systems and high-speed Internet system.
Responsible for Communications- Reservations - CORE non- phone duties including processing new reservations, updating and cleaning up reservations, answering reservations inbox emails.
Answers general Reservations emails, retrieve and distribute mail and process brochure requests.
Accepts and delivers wake-up calls and messages in a timely manner.
Performs installation and repairs of telephone or high-speed Internet services in the guest room or public area meeting space.
What you bring
Bachelor Degree / Diploma degree or equivalent experience.
A minimum of 1 year of experience in same field.
Excellent verbal communication skills in both Arabic and English Languages.
Customer service experience.
Strong sales skills.
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Desired Candidate Profile
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
