Welcome to haus & haus, a leading Dubai real estate agency with 10+ years of experience and a passion for unlocking opportunities. Thanks to our collaborative environment and client-focused mindset, we have become one of Dubai's top real estate groups with over 360 employees including Property Consultants, Marketing Specialists, Administrators, Customer Service Experts, and more.
We are currently on the hunt for passionate and proactive Communications Manager to help us reach our vision of being the most trusted and reputable real estate agency in Dubai. The Communications Manager is responsible for mapping the customer journey and creating a communications plan for each department to create strong client relationships, foster loyalty and drive sales.
Working with the department heads and senior managers to understand business needs, the Communications Manager develops a communications strategy to support departmental objectives and overall business goals.
They are responsible for the execution of both internal and external communications, managing communication plans, channels, testing, reporting and optimisations. They will also take ownership of overseeing the implementation of new initiatives that improve the customer journey.
Key responsibilities include:
- Map and document the customer journey across the haus & haus Group and align communications to effectively support customer lifecycle timings.
- Define the communications strategy for each department aligned with their business objectives.
- Oversee and project manage the implementation of new initiatives that allow us to improve communication with clients.
- Manage the implementation of the communications strategy in collaboration with the Marketing team using Monday.com, to track and manage tasks across multiple stakeholders.
- Regular communication with relevant department heads and senior management to share plans, results and ensure the strategy is meeting business objectives.
- Look for opportunity to effectively cross-sell and up-sell different services from across the haus & haus Group.
- Draft communications in line with haus & haus key messages and tone of voice, with approval, review and guidance from key stakeholders.
- Planning and execution of internal communications strategy in collaboration with Brand & Culture Lead.
- Work with CRM & Data team to identify areas of opportunity in our database and suggest strategies to maximise the potential.
- Work with CRM & Data team to set up any triggered communication flows.
- Provide day to day direction and oversee the work of the Communications Executive.
- Circulate monthly reports on performance with recommendations for future improvements, ensuring test and learn is being implemented and reported on.
Skill requirements:
- A Bachelor degree in marketing, communications or equivalent certifications.
- 5+ related experience in communications.
- Experience in both internal and external communications planning and implementation.
- Demonstrated ability to develop effective communications plans and deliver business results.
- Exceptional communication and project management skills.
- Copywriting experience preferred.
