Concierge Ambassador

Shory

Early Applicant

4 hours ago
Be among the first 50 applicants

Exp: 4-8 Years

Full time

Abu Dhabi, United Arab Emirates

Job Description

Shory is the soft revolution in the Insurtech market. Welcome to a new age where insurance actually empowers its customers. We use technology to serve our customers and create ease of mind and trustworthiness around insurance needs. With Shory, a new time has begun.

About the Role & Opportunity

We are looking for a Concierge Ambassador to join our UAE team who will be responsible Responsible to interact with VIP customers to provide high level customer service information that ranges from basic or scripted information in response to routine or ad hoc inquiries about products and services. Responsible to handle and resolving general complaints from our VIP customers or companies.

Knowledge of business products to recommend the appropriate products to our customers and/or resolve customer issues the most effective way.
Research products or services to stay up to date on their features, benefits, and potential issues.
Provide accurate and up-to-date information about products or services to customers, including technical specifications, pricing, and availability.
Identify business sales opportunities for the business based on customer inquiries or problems. Keeping up to date to any product changes.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Interface with all stakeholders such as customers, Insurance companies and operations to ensure high level of service of service.
Focus on building strong relationships with customers by listening to their needs, providing personalized service, and following up on their concerns.
Communicate clearly and effectively with customers, using language that is easy to understand and appropriate for the situation.
Identify and resolve customer issues quickly and effectively
Follow established workflows to ensure that they handle customer inquiries and issues in a consistent and efficient manner.
Adhering to standard operating procedures ensures that customer service representatives understand and follow the steps required to resolve customer issues.
Ensure that all interactions are recorded and that important information about the customer and their issue is captured.
Comfortable using the tools and systems provided to them to help them deliver efficient and consistent service. This might include customer service software,
knowledge bases, or customer relationship management (CRM) systems. Track metrics like call volume and resolution time, identifying areas for improvement, and making changes to workflows or procedures to improve efficiency.
Knowledge of the structure and content of the English or Arabic language including the meaning and spelling of words, rules of composition, and grammar.
Communicate clearly and concisely with customers to ensure that they understand their issues and concerns.
Convey empathy and understanding to customers, which is essential for building strong customer relationships.
Projecting a professional image to customers, whether it's through written communication, phone conversations, or in-person interactions.
Resolve conflicts and de-escalate situations with upset customers.
Highly organized to manage customer inquiries and issues efficiently.
Ensure time management for customer service to ensure that inquiries and issues are resolved in a timely manner.
Manage customer data, including contact information, service history, and preferences, to ensure that they are providing personalized service.

About the Skills, Education & Experience Required

To be considered for this role you will need to have at least 4 to 8 years of experience of experience in a call centre or customer service environment.