About the Company
At Crowne Plaza, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:
- Create confidence by being an expert at what you do; by acting and looking the part and adapting your style to match your guests pace in all you do.
- Encourage success by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
- Make it happen by being perceptive to your guests needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
About the Role
Oversees and directs all aspects of the Bell service operations. Lead the coordination of any guests needs, special requests, and inquiries to ensure superior service and value for our guests. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.
Responsibilities
- Supervise and direct Bell Desk activities, Bell Staff and Drivers.
- Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail.
- Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests.
- Be prepared to recommend first and foremost the hotel's own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits.
- Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean.
- Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management.
- Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown is current and accurate at all times.
- Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures.
- Ensures that all bell staff and drivers are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently.
- Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager.
- Works with Head Of Department and Human Resources on manpower planning and management needs.
- Works with Head Of Department and Director of Finance in the preparation and management of the Department's budget.
Qualifications
Required Skills
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Good writing skills.
- Proficient in the use of Microsoft Office and Front Office System.
- Problem solving, motivating, organizational and training abilities.
