Should be punctual- Demonstrate a can do attitude at all times.
Handle customers with utmost care and offer them adequate support.
- Ensuring a smooth conversation with any customer and providing necessary service.
Adhering and following up strictly on Call Centre ethics and scripts provided.- Liaising with managers, supervisors, operatives and third parties to gather information and resolve issues.
Follow up on SLA for services provided.
- Handling customer complaints or enquiries.
Reports to be maintained and submitted on timely basis as per the requirement.- Additional works allotted to be completed on required time.
Agent to attend to inbound calls and process service request from the customers.
- Ensure that entries are done correctly and accurately.
Communicate to Dispatch/Dispatch support for any update on the service.- Follow up on services initiated (15th minute and 30th minute)
Driver Assigned and have contacted the customer or have reached the location
- If no Driver assigned- inform customer of the delay and assure that we are arranging the Driver.
Ensure that SLA is achieved for each service.- SLA strictly needs to be followed from time that the service was pushed by AFL Team.
Assign a Driver and update the details within 5-10 minutes the service was Initiated. (Dispatch/Dispatch Support)
- Follow up with the Driver on 15th minute mark if he contacted the customer and got the exact location.
* Follow up again in the 30th minute if the Driver Reached the customer or pick up location.
Job Types: Full-time, Permanent
Pay: AED3,
- 00 per month
Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Willing to work in any shift timing
Experience:
- Customer Contact Executive: 1 year (Preferred)
Language:
Application Deadline: 28/10/2023
Expected Start Date: 07/10/2024
