Job description Demonstrate a can do attitude at all times.- Handle customers with utmost care and offer them adequate support.
Ensuring a smooth conversation with any customer and providing necessary service.
- Adhering and following up strictly on Call Centre ethics and scripts provided.
Liaising with managers, supervisors, operatives and third parties to gather information and resolve issues.- Follow up on SLA for services provided.
Handling customer complaints or enquiries.
- Reports to be maintained and submitted on timely basis as per the requirement.
Additional works allotted to be completed on required time.- Agent to attend to inbound calls and process service request from the customers.
Ensure that entries are done correctly and accurately.
- Communicate to Dispatch/Dispatch support for any update on the service.
Follow up on services initiated (15th minute and 30th minute)- Driver Assigned and have contacted the customer or have reached the location
If no Driver assigned- inform customer of the delay and assure that we are arranging the Driver.
- Ensure that SLA is achieved for each service.
SLA strictly needs to be followed from time that the service was pushed by AFL Team.- Assign a Driver and update the details within 5-10 minutes the service was Initiated. (Dispatch/Dispatch Support)
Follow up with the Driver on 15th minute mark if he contacted the customer and got the exact location.
- Follow up again in the 30th minute if the Driver Reached the customer or pick up location.
Job Type: Full-time
Pay: AED3,
- 00 per month
Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Willing to work in any shift timing
Language:
* Hindi (Required)
Application Deadline: 07/07/2024
