Job Description: We are seeking an experienced Contact Center Manager with a medical background to ensure efficient operations and excellent patient service.
Oversee daily contact center operations.
- Improve patient experience and operational efficiency.
Monitor call center metrics and ensure high performance.- Lead, mentor, and train contact center agents.
Collaborate with healthcare professionals to resolve patient inquiries.
- Maintain and optimize contact center software.
Ensure compliance with healthcare regulations and company policies.- Manage the contact center budget.
Bachelors degree in Business, Healthcare Management, or related field.- years of contact center management experience, preferably in the medical field.
Knowledge of healthcare processes and regulations.
- Strong leadership and communication skills.
* Proficiency in contact center software and CRM systems.
- Strong organizational and multitasking abilities.
Job Type: Full-time
Pay: AED1,
- 00 - AED15,000.00 per month
