Call center supervisors help train and motivate call center representatives as they answer questions, handle complaints, and provide support for clients.
Responsibilities
We are searching for a dedicated, supportive call center supervisor who can coach and motivate call center representatives.
You should be analytical, supportive, and prepared to act as a resource to agents.
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Answering agent questions regarding best practices or difficult calls.
- Identifying operational issues and suggesting possible improvements.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Qualifications
- Bachelors or Diploma , but more education, especially in management, is preferred.
- Call center, customer service, or supervisory experience is be required.
- Proficiency with technology, especially computers, software applications, and phone systems.
- Excellent problem solving, leadership, and customer service skills.
- Ability to remain calm and courteous under pressure and tense situations, especially during busy hours.
