Job Description
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.
Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo Never. Courage Always. At ByteDance, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve. Join us.
About the Team
The Corporate Service Internal Communication team forms part of the group Corporate Service department and offers both departmental and team-level support to help achieve the best communication outcomes. We provide functional support at the department level and have regional teams covering all markets (incl. Mainland China, APAC, EMEA and AMS). This team develops comprehensive internal communication strategies and tools to update employees about corporate services strategy, plans and initiatives. It works closely with all corporate service functions in associated verbal and written communication content and in employee sentiment and feedback management. The team also helps facilitate cross-functional collaborations and develops training to continuously enhance communication effectiveness and efficiency.
We are looking for an experienced and dynamic Internal Communications expert to join our team. The ideal candidate will play a key role in developing and executing internal communication strategies that align with company and Corporate Services team's objectives. This role aims to support Corporate Services teams in effectively conveying management concepts and related services, deepening trust, and facilitating the implementation of relevant policies and projects across ByteDance globally.
Responsibilities
- Develop and implement comprehensive internal communication strategies to ensure employees are well-informed of key corporate services updates, initiatives, and news.
- Build effective tools, templates, and SOPs, and provide necessary training to help improve the quality and efficiency of internal communication within the CS team.
- Create engaging content for various internal communication channels, including region&office group announcements, open letters, intranet updates, and internal social platforms etc.
- Collaborate with different departments to ensure consistent messaging across the organization.
- Co-develop post-incident and crisis communication management plan and content with CS teams to mitigate risks and perform damage control.
- Plan and manage internal events such as town hall meetings, leadership updates, and employee engagement activities.
- Measure and analyze the effectiveness of internal communication efforts and recommend improvements based on feedback and data.
- Serve as the go-to person for employee queries related to communication tools and processes.
- Support the leadership team in delivering clear, concise, and transparent communications that enhance the company culture and improve employee morale.
