CRM Manager- Real Estate Development

CRM MANAGER JOB DESCRIPTION & RESPONSIBILITIES

1. Managing the communications between important team members, including customer

service representatives, and clients.

2. Working together to enhance the customer experience with the teams in charge of

operations, sales, marketing, and customer support.

3. Monthly sta targets are delegated and distributed based on important variables

including newly launched projects, collection projects under construction, collection

delayed projects, and completed projects.

4. Regularly evaluate employee productivity using client interactions in ERP, email

exchanges, and call logs.

5. Examining month-to-month invoices, trend analysis of payment default, and

development of recovery procedures based on disagreements on building progress, late

fees, etc.

6. Create and update SOPs and establish KPIs to guarantee that SLAs are upheld.

7. Creating innovative methods to satisfy client demands.

8. Gathering and examining client information.

10. Creating collection tactics to reduce the percentage of defaults.

11. Supervising the off-plan, completed, and managed properties collecting operations

12. Working together with the project team and handover to ensure a seamless handover

procedure for clients on recently finished projects.

13. Recognizing delinquent accounts and executing settlements in accordance with such

clients to avert legal proceedings.

14. Customer dispute resolution through negotiation and, if necessary, referral to the legal

department.