Job Description
NOK Human Capital is hiring Customer Service Agents - Web Chat & Email (Dutch) for IntouchCX, a global BPO leader in customer support industry.
Job Description:
1) Respond to customer-submitted inquiries in a timely manner via Calls, Emails & chats
2) Queue-based, typing work will account for approximately 90% of the role.
3) Training, 1:1s/ team meetings, reviewing guides/resources will account for about 10% of the time.
4) Troubleshoot and guide customers through questions and issues with their Account, Billing, Domains, Google Workspace and other inquiries
5) Independently meet targets across Quality, Productivity and Customer Satisfaction, in any channel.
Job Requirements:
1) High school diploma or Bachelor Degree.
2) Excellent language skills, especially written, in the Dutch language
3) Customer-facing experience required in a similar role (online support preferred, retail, hospitality, etc).
If you match the above criteria, send your resume to [Confidential Information] mentioning Dutch in subject line.
Desired Candidate Profile
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
