In Collaboration, We Are Seeking a Spanish-Speaking Culture and Communication Trainer to Join Our Team in Egypt!
Partnering with a top-tier Outsourcing/BPO consultancy, we are excited to welcome a
Culture and Communication Trainer with a rich understanding of Spanish-speaking cultures to our team in Egypt. If you have immersed yourself in the Spanish language and culture (ideally by living in Spain or a Spanish-speaking country), we want to leverage your unique experiences to shape our cross-cultural training initiatives.
Position: Culture and Communication Trainer
Location: Cairo, Egypt or Alexandria, Egypt
Employment Type: Full-Time
Duties And Responsibilities
- Design & Deliver Training: Craft and facilitate engaging training programs to enhance communication, cultural awareness, and cross-cultural understanding for Spanish-speaking employees.
- Create Training Materials: Develop impactful presentations, workshops, and e-learning modules to achieve clear and lasting learning objectives.
- Lead Interactive Sessions: Conduct both in-person and virtual sessions, actively engaging participants for optimal understanding.
- Collaborate Across Teams: Work with cross-functional departments to identify training needs, creating tailored learning solutions for diverse teams.
- Evaluate & Improve: Use assessments, feedback, and performance metrics to continuously enhance the effectiveness of the training programs.
- One-on-One Coaching: Offer personalized coaching to address specific communication challenges or cultural differences as they arise.
- Stay Current: Keep up with industry trends, best practices, and evolving cultural nuances, particularly those affecting the BPO industry and the Spanish-speaking market.
- Support New Hires: Provide cultural orientation and language support to onboard and integrate new team members seamlessly.
Requirements
- Fluency in Spanish (native or near-native) and English is essential.
- Bachelor's Degree in Communication, Intercultural Studies, Education, or related fields; Master's degree preferred.
- Previous experience delivering culture and communication training in multicultural settings.
- Strong knowledge of Spanish-speaking cultures, communication styles, and business etiquette.
- Exceptional presentation and facilitation skills with the ability to engage and inspire diverse audiences.
- Instructional Design skills and curriculum development experience are a plus.
- Excellent interpersonal skills, with an ability to build rapport and establish credibility with employees at all levels.
- Proficiency in MS Office and familiarity with e-learning platforms or Learning Management Systems (LMS).
- Certification in training or coaching (e.g., CTT+, CPLP, ACC) is advantageous.
What We Offer
- Competitive remuneration based on experience, skills, and performance
- A dynamic, supportive, and creative team environment
- Tools, resources, and guidance to reach your full potential
- A range of additional benefits!
If you're passionate about fostering cultural understanding and equipping teams with essential communication skills, apply to join us and make a meaningful impact in the BPO industry!
