Job Description
To drive customer onboarding journey & increase the account open numbers to reach our targets.
Responsibilities
Assist customer acquisition manager in the following:
- Monitor & update the daily funnel numbers & report for the onboarding Journey
- Analyzing Reports & suggest enhancements based on data
- Investigate the current onboarding journey and define the gaps/ bugs that needs enhancements
- Work with the DBC Team to conduct out-bound calls to check the user's experience 7 understand their behaviors for the onboarding journey
- Keep an eye on the OCR performance on the onboarding journey and report the bugs/enhancements needed to the OCR provider on regular basis
- Keep an eye on the rejection rate on the onboarding funnel and introduce new suggestions/bug fixes to decrease the rejection rate in the funnel and increase the account open success rate
Qualifications
- Excellent negotiation/communications skills
- Ability to identify new features, enhancements in order to increase the number of our account open for NEO App
- Ability to work under pressure.
- Strong technology orientation and relevant experience with electronic and direct
- Ability to work & generate reports for our onboarding funnel
- Bachelor degree in Business with 2 years of relevant experience
