We are looking for our client in food industry a Customer Care Assistant
The role
Processing partner orders through email and phone, determining delivery time, method of transportation depending on product availability, promotions, seasonality, order optimization (upsell), sales policy, and import rules.
- Update partners on order changes (lead time, product availability, shelf life)
- Assist partners with customer care inquiries
- Generate sales leads that become new clients on Salesforce CRM
- Identify and analyze client needs to ensure satisfaction, give product/service information, and address issues efficiently and accurately.
- Credit-Debit Note/Claim registration and follow-up using Salesforce CRM.
- Coordinated with internal and third-party stakeholders. Our goal is to provide exceptional service, efficiently address client issues, and maintain high customer satisfaction.
Minimum qualifications:
Bachelor and 3 years in a similar role
Experience in customer assistance and
SAP is mandatory
Proven history of exceeding quotas
Skilled in email and phone handling, active listening, CRM/ERP systems (SAP, Salesforce)
Customer-oriented and adaptable to diverse personalities
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively during peak and seasonal periods
Team player , Methodical, proactive, Event coordination experience, Fluent in English
