Duties and Responsibilities:
- Make sure that all customers/ patients be given the right service, conducts and ensure smooth patient check-in and check-out. Obtains pre-patient registration, demographic and insurance information. Collects co-payments at time of service and manages daily cash receipts.
- Demonstrates excellent customer service, escorting patients, Responds promptly to patient, physician and clinical requests.
- Handling approval process
- Ability to perform upselling & cross-selling / promoting services to our existing customer according to their needs
- Handle patients queries personally or via email.
- Handle cash and bank related transactions if assigned and ensure100% accuracy
- Record & maintain all patients data. Ensure accurate & timely data entry into the system with zero errors.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the patients about the available Services, products and promotions
- Encourage patients to provide feedback on services provided and their overall experience
- Ensure that the entire process is completed within the mandated Turn Around Time
- Handling booking, scheduling, inquiries, transfer to physicians, tele services, customer complaints, billing inquiries, customer survey
- Maintain a professional and courteous manner while protecting confidential patient information.
Job Requirements:
Education:
Bachelor's degree from reputable university
Experience:
0-2 yearsof experience in customer service or related field.
Skills:
- Very good in English.
- Excellent interpersonal and communication skills.
- Computer skills
- Multitasker
- Ability to sit at a desk for extended periods
- Excellent communication skills and customer handling skills
- Flexible team player.
- Eagerness to learn and be a pillar of support for the larger brand team.
- Proactive and Energetic.
- Action oriented and detail-driven
- Time Management.
