Job Description
Job Description
Believe is seeking a Customer Care & Support Specialist based in Lebanon. You will be the main point of contact for our MENA customers (Labels & Artists), addressing their issues and requests.
Main Roles and Responsibilities:
Resolve issues related to content, royalties, reporting, and copyright, ensuring compliance with SLAs.
Maintain high customer satisfaction.
Onboard and train Artists and Labels on Believe's tools.
Contribute to the Support knowledge base for client autonomy.
Communicate regularly with Sales teams.
Collaborate with Finance, Content, Product, and Contracts & Rights teams.
Monitor and escalate customer feedback as needed.
Desired Candidate Profile
Profile:
Qualifications:
Minimum 2 years experience in online customer service.
Excellent communication skills with Care, Respect, and Empathy.
Strong problem-solving abilities.
Good product knowledge.
Passionate about technology.
Experience with Salesforce is a plus.
Fluent in Arabic, French, and English.
Proficient in Microsoft Office (Excel, Word, etc.).
Strong organizational skills and attention to detail.
Ability to manage multiple tasks effectively.
Familiarity with the music industry and digital platforms is an advantage.
Education:
Any Graduation()
Gender:
nm
Nationality:
Any Nationality
