Customer Experience Specialist

Company Description

AlSharif Residential Staffing Solutions is an agency founded in 1993 with a deep respect for the important role of domestic workers in a home. We understand that every home has a heart, and our agency aims to find the perfect match between families and domestic workers to ensure the smooth running of households. We foster strong and enduring relationships between clients and their home helpers, ensuring that every home we touch grows richer in love and care.

Job Summary:

The Customer Experience Specialist is responsible for managing the recruitment pipelines of domestic workers, handling customer issues, and ensuring a smooth process from recruitment to post-arrival support. This role involves coordinating documentation for work visas, work permits, and residency cards, as well as resolving conflicts between clients and their recruits. The representative ensures excellent customer service throughout the entire recruitment and employment process.

Key Responsibilities:

1. Recruitment Pipeline Management:

- Oversee and manage the recruitment process for domestic workers.

- Communicate with potential recruits and ensure their qualifications meet client needs.

- Maintain an organized database of candidates and track their progress through the recruitment pipeline.

2. Documentation and Compliance:

- Assist in the collection and processing of all necessary documents required for work visa applications.

- Coordinate with relevant authorities to ensure timely issuance of work permits and residency cards.

- Ensure compliance with all local labor laws and regulations.

3. Customer Support:

- Provide ongoing support to clients and recruits throughout the recruitment and employment process.

- Address and resolve any issues or concern that clients may have with their recruits.

- Follow up with clients and recruits to ensure satisfaction and address any post-recruitment issues.

4. Conflict Resolution:

- Mediate conflicts between clients and recruits to ensure a positive working relationship.

- Implement conflict resolution strategies and provide support to both parties to achieve a satisfactory outcome.

5. Client Communication:

- Maintain regular communication with clients to keep them informed about the recruitment process and any updates.

- Provide excellent customer service and ensure a positive client experience at all times.

6. Administrative Duties:

- Keep detailed records of all interactions with clients and recruits.

- Prepare and submit regular reports on recruitment progress and customer satisfaction.

- Assist with other administrative tasks as needed.

Qualifications

- Previous experience in customer service or recruitment is preferred.

- Strong organizational and multitasking skills.

- Excellent communication and interpersonal skills.

- Proficiency in Microsoft Office Suite and experience with CRM systems.

- Ability to work independently and as part of a team.

Key Competencies:

- Customer-focused approach with a commitment to providing high-quality service.

- Strong problem-solving and conflict resolution skills.

- Attention to detail and ability to manage multiple tasks simultaneously.

- Professional demeanor and ability to handle sensitive information with discretion.

- Cultural sensitivity and ability to work with diverse populations.

Working Conditions:

- Full-time position with regular office hours.

- Occasional travel may be required.

- Must be able to handle high-stress situations and manage competing priorities.

This role offers an opportunity to contribute to the success of AlSharif Residential Staffing Solutions by ensuring a positive experience for both clients and recruits. If you are passionate about customer service and have a keen eye for detail, we encourage you to apply for this position.