Customer Journey Specialist

Rewaa is on a mission to revolutionise retail! Our cutting-edge SaaS platform empowers retailers to move and grow faster. We provide innovative solutions for point-of-sale, inventory management, omnichannel integrations, tax and accounting, and reporting, all delivered on a single screen with our lightning-fast, robust hardware. With over 10,000+ customers and an ambitious trajectory toward global expansion, there's never been a better time to join Rewaa!

The CJM Specialist will support customer journey mapping and analysis efforts under the guidance of the CJM Manager. The primary focus of this role is to assist in tracking customer journeys, identify areas of improvement, and ensure the implementation of enhancements across customer touchpoints.

• Assist in tracking and analyzing customer journeys across various touchpoints
• Support the mapping of new customer processes and identify pain points or areas for improvement
• Collaborate with cross-functional teams (product, support, sales) to ensure consistent customer journey optimization
• Contribute to reporting on journey metrics and ensure journey enhancements align with the company's CX strategy
  

• Bachelor's degree in Marketing, Business, Management information systems, industrial engineering or a related field
• Strong analytical skills with the ability to support customer journey mapping processes
• Experience working with cross-functional teams
• Detail-oriented with the ability to track and improve complex customer processes
  

• Experience in the SaaS industry
• Relevant certification is a plus
• Example 1: Mapping customer journeys by forrester
• Example 2: Journey mapping courses by IDF
• Example 2: Design Thinking courses by IBM
• Example 3: Certified Customer Experience Professional (CCXP)
  

Alert for Candidates

Please be aware that Rewaa and its subsidiaries do not conduct interviews via email or text and will never request payment as a condition for applying for a position or receiving a job offer. To ensure your safety, apply only through Rewaa's official channels and avoid sharing personal information (name, address, birthdate, ID number, etc.) with unsolicited contacts. If you encounter anything suspicious, please let us know so we can assist you.

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Notice to External Recruiters and Staffing Agencies

Rewaa does not accept unsolicited resumes from external recruiters or staffing agencies. Any submission of an unsolicited resume to our resume database, directly to Rewaa hiring managers, or by other means will be considered gratis, and no recruiting fee will be paid if an unsolicited candidate from a third-party recruiter is subsequently hired. Fees will be paid ONLY where an external recruiter has an executed service contract in place with Rewaa and resumes have been solicited by our Talent Acquisition team in connection with a specific job opening.

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