Customer LifeCycle Manager (Inside Sales Account Manager)

About the job

As Inside Sales Account Manager, you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, and ensuring customer satisfaction through regular engagement with new and established clients.

Job Description:

Set the foundation for long-term customer relationships.

Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.

Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfil them with Microsoft's leading cloud technologies.

Secure customer wins for Microsoft Cloud: Maximize up-sell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers

Effectively turn prospects and qualified leads into real opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)

Meet and exceed targets for net-new revenue and sales pipeline; accurately forecast sales, pipeline, and usage for the products and solutions in scope.

Collect customer feedback and articulate it back to the business: Voice of the customer.

Requirements:

Fluency in English

Experience Calling New Customers (Cold Calling) is a Must.

Bachelor's degree (4 years) required.

Direct Sales experience is a Must.

Minimum 1 Year of Sales IT industry experience required.

Minimum 1 Year of sales account management or customer management experience required.

Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.

Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions preferred.

Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.

Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, FetchXML, etc...