Customer Operations Specialist

Job Description

Company Description

All-Ways Transfers is a leading online booking transfer company dedicated to providing seamless and efficient airport transfer services worldwide. Our mission is to ensure every client's journey begins and ends smoothly with top-notch customer service.

Role Description

We are hiring a full-time Customer Operations Specialist for our Baabda location. The role involves managing client requests, executing bookings, coordinating with suppliers, and ensuring client satisfaction.

Key Responsibilities

Client Interaction & Support:

- Respond to client inquiries via email, phone, and online chat.

- Provide information about services, pricing, and booking procedures.

- Assist clients with bookings and resolve any issues.

Booking Management:

- Execute and confirm bookings.

- Coordinate with suppliers and process payments.

- Send booking confirmations to clients.

Supplier Coordination:

- Manage supplier relationships and confirm bookings.

- Communicate client requirements and resolve issues.

Client & Supplier Support:

- Provide ongoing support to clients and suppliers.

- Handle changes or cancellations per company policies.

- Log and document all interactions.

Quality Assurance:

- Monitor and ensure service quality.

- Collect and analyze client feedback.

- Implement strategies to enhance satisfaction and retention.

Administrative Duties:

- Maintain records of bookings, payments, and client interactions.

- Prepare regular reports on booking trends and performance.

- Assist in developing operational procedures.

Qualifications:

- Bachelor's degree in Business Administration, Hospitality, Tourism, or related field.

- Minimum 2 years of experience in customer service or operations in the travel industry.

- Excellent communication, organizational, and multitasking skills.

- Proficiency in booking systems and customer management software.

- Ability to work independently and as part of a team.

What We Offer:

- Competitive salary and benefits package.

-CNSS and Insurance.

- Opportunity to work in a dynamic and fast-growing industry.

- Supportive and collaborative work environment.

- Professional development and growth opportunities.

How to Apply:

Send your resume and cover letter to [Confidential Information]